Privacy Policy

Al Bahr Al Hadi (“Al Bahr Al Hadi”, “we”, “us”, or “our”) operates the website albahralhadi.ae and provides property renovation, maintenance, and technical services across Dubai, UAE. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

1. Information We Collect

We may collect the following types of information:

• Name, phone number, and email address when you contact us or request a quote
• Property address or location details provided for service requests
• Messages and descriptions of service requirements you submit via WhatsApp, phone, or email
• Technical data such as your IP address, browser type, and pages visited (collected automatically via analytics tools)
• Name and phone number submitted through lead generation forms on advertising platforms such as TikTok Instant Forms

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide quotes for requested services
• Coordinate and deliver technical services at your property
• Send service-related communications such as appointment confirmations
• Contact leads who submit their name and phone number through our TikTok advertising campaigns
• Improve our website and understand how visitors use it
• Comply with applicable laws and regulations in the UAE

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Information Sharing

We may share your information with trusted service providers who assist us in delivering our services (for example, payment processors or communication platforms). These parties are bound by confidentiality obligations and are not permitted to use your information for any other purpose. We may also disclose information if required to do so by law or in response to a valid legal request from authorities in the UAE. Additionally, advertising platforms such as TikTok share lead form submissions (name and phone number) with us when users interact with our ads. We use this data solely to contact you about our services.

4. Lead Generation & Advertising Platforms (TikTok)

We run advertising campaigns on TikTok to promote our services. When you interact with our ads, you may be presented with a TikTok Instant Form that allows you to submit your name and phone number directly within the TikTok app.

The following applies to data collected via TikTok Instant Forms:

• TikTok collects your name and phone number when you submit the Instant Form and shares this information with us as the advertiser.
• We use this information solely to contact you regarding our services, provide quotes, and respond to your enquiry.
• We do not use lead form data for any purpose other than responding to your service request.
• TikTok may also collect device and usage data in accordance with its own privacy policy. We encourage you to review TikTok's Privacy Policy to understand how TikTok handles your data.
• You can opt out of TikTok's personalised ads and manage your data preferences within your TikTok account settings at any time.

For more information about how TikTok handles your data, please review TikTok’s Privacy Policy.

5. Cookies and Analytics

Our website uses Google Analytics to understand how visitors interact with our pages. This tool collects anonymised data such as pages visited, time spent, and general geographic region. You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on. We do not use cookies for advertising or tracking across other websites.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law in the UAE. When your information is no longer required, we securely delete or anonymise it.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our website is served over HTTPS, and access to customer data is restricted to authorised personnel only.

8. Your Rights

Under applicable UAE data protection regulations, you may have the right to access, correct, or request deletion of your personal information held by us. This includes any name and phone number you submitted via TikTok Instant Forms. To exercise any of these rights, or to request that we delete data you submitted through a lead form, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policy of any third-party site you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Continued use of our website after changes are posted constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us: