Privacy Policy

THS Technical Services (“THS”, “we”, “us”, or “our”) operates the website thstechnicalservices.ae and provides property renovation, maintenance, and technical services across Dubai, UAE. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

1. Information We Collect

We may collect the following types of information:

• Name, phone number, and email address when you contact us or request a quote
• Property address or location details provided for service requests
• Messages and descriptions of service requirements you submit via our contact form or WhatsApp
• Technical data such as your IP address, browser type, and pages visited (collected automatically via analytics tools)

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide quotes for requested services
• Coordinate and deliver technical services at your property
• Send service-related communications such as appointment confirmations
• Improve our website and understand how visitors use it
• Comply with applicable laws and regulations in the UAE

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Information Sharing

We may share your information with trusted service providers who assist us in delivering our services (for example, payment processors or communication platforms). These parties are bound by confidentiality obligations and are not permitted to use your information for any other purpose. We may also disclose information if required to do so by law or in response to a valid legal request from authorities in the UAE.

4. Cookies and Analytics

Our website uses Google Analytics to understand how visitors interact with our pages. This tool collects anonymised data such as pages visited, time spent, and general geographic region. You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on. We do not use cookies for advertising or tracking across other websites.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law in the UAE. When your information is no longer required, we securely delete or anonymise it.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our website is served over HTTPS, and access to customer data is restricted to authorised personnel only.

7. Your Rights

Under applicable UAE data protection regulations, you may have the right to access, correct, or request deletion of your personal information held by us. To exercise any of these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policy of any third-party site you visit.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Continued use of our website after changes are posted constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us: